Useful Information | Hotel Serapo
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Useful Information

All you need to know

Below you can find some useful information regarding your next stay at the Hotel Serapo.

Check-in, check-out and city tax

Our rooms are available from 01:00pm of the arrival day until 11:00am of the departure day. In case guests would like to leave the rooms after the check-out time, it is quite important to inform the front office staff during the check-in or through the stay. The staff will confirm the availability and the extra cost. The late check-out is not guaranteed during holidays or high-season.

City tax: € 1,50 per person per day (children up to 16 years-old and people with handicap are exempted). The city tax needs to be paid to a maximum of 10 days.

Timetable

Breakfast: from 07:30am to 10:30am

Lunch: from 01:00pm to 2:30pm

Dinner: from 8:00pm to 9:30pm

Beach and swimming pool

Our private beach is open from the 1st of May to the 30th of September. It has an extra cost and the service is not guaranteed during weekends or periods of high-season.

  • Umbrella: € 15,00 per day from the 5th row to the 20th row| € 25,00 per day from the 1st row to the 4th row.
  • Sunbed, chair or beach chair: € 5,00 each per day.

It is recommended to book the beach for weekly or longer stays. The reservation does not allow to choose the row, but it guarantees a spot in our beach from the morning of the arrival day until the day before the departure date. When reserving, guests need to specify whether they would pay the extra cost of the first four rows, if available.

We reassure shorter-stay guests because most of the time the Hotel Serapo still manages to meet the beach request, which, in any case, will be handled at check-in and it will be not possible to book it in advance.

The beach availability for the departure day will be verified and paid at check-out.

The Hotel Serapo staff will always do his best to satisfy every guests expectation.

Swimming pool

Our swimming pool in the garden is open from the 1st of June to the 30th of September.

The access is reserved to guests of the hotel and it is available after checking-in. It is possible to use it after check-out as long as the rooms have been already left.

In case of private events, the swimming pool and the garden may be closed to guests. The staff will communicate it at the Hotel.

There is an indoor swimming pool in the hotel, which could be used by guests for free swimming.

Parking

From the 1st of June until the 30th of September, our parking has a daily cost of € 8,00. Before and after this period, the parking is free of charge. During high-season periods or weekends, the parking spots could be limited. For weekly or longer stays, the parking is available at the discount price of € 6,00 per day.

It is recommended to book the parking for weekly or longer stays. The parking is accessible from 11:30am of the arrival day until 11:00am of the departure day.

The availability for the check-out day will be verified and paid at the hotel.

For shorter stays, it is not possible to book the parking in advance. The Hotel Serapo usually guarantees the parking availability to almost every customer.

The Hotel Serapo declines all liability in case of damage to the cars.

Children

Children of all ages are welcome in the hotel. On request, we can add a free cot in the rooms for children between 0 and 2 years old. The cot is subject to availability.

Children between 0 and 2 years are entitled to the same treatment as their parents. In specific case, our kitchen is equipped to prepare meals on request, such as vegetable broth, pastine, smoothies etc. for new-borns.

Any additional meals will be charged separately.

The Hotel Serapo offers discount to children from 3 years old and up, if accompanied by 2 paying adults:

  • For children from 3 to 5 years old the price is reduced by 70%
  • For children from 6 to 11 years old the price is reduced by 50%
  • For children from 12 years old and up the price is reduced by 30%

In case of bed&breakfast booking, meals will be counted as extra.

Animals

Small-size dogs are allowed with regular health booklet and in compliance with the necessary vaccinations. There will be no extra charge for special cleaning.

We inform guests that dogs will not be able to access our beach. In the hotel, they will not be allowed to go to our garden and dining areas. Guests should take their dogs out during the cleaning process of the room and make sure they do not disturb guests of adjacent rooms by barking. In front of the hotel, there is a green public area, in which customers can walk their dogs.

Foreign currency exchange

Foreign currency exchange is a service that our hotel does not provide. We do not accept foreign currency as a payment method for hotel services.

Lost and found

The hotel declines any responsibility for the loss of objects in the hotel area.

Half and full board

The half board and full board prices do not include beverages, unless it has been agreed otherwise during booking or if booking specific offers.

In any case:

  • The Full Board rate comprehends the lunch of the arrival day and it ends with breakfast of the departure day.
  • The Half Board rate includes dinners. In alternative, and communicating it in advance customers can have lunch, as long as there is no alternation between lunch and dinner.

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Dedicated Assistance

Our staff is always available to assist you during the reservation process and offer you the best solution for your stay. Contact us at (+39)0771.450037 or via email at info@hotelserapo.com